This text contains the terms and conditions "terms and conditions," to which both the access to the site captivarpatagonia (the site) will be subject, by any individual who occasionally, frequently, or permanently, accesses and / or uses it (hereinafter the visitor or the "user / s"); and any operation that takes place through the site, in relation to the products and / or services offered.

All the terms contained in this document together with the general terms of the tourism services contract, the details of the services to be provided, the transport tickets, the service orders (vouchers), the invoices issued and any other documents containing travel specifications shall form the travel contract.

1. your acceptance by visitors

The administration of captivarpatagonia, reserves the right to require each user to accept and comply with the terms included here as a necessary condition for access, permanence and use of the site.

In this sense, any person who wishes to access and / or use the site may do so by subject to the provisions set out here, together with all those complementary or ancillary guidelines issued by the solyplayarep administration, made known to users through the site; and those that arise from the different legal regulations of local, national and international order which apply.

The visitor who does not accept, does not agree, or fails to comply with the provisions set out in the preceding paragraph, does not have the authorization to access and use the site, having to interrupt the navigation by the site, and to refrain from entering again, and / or to make any transaction, or to make use of the site in any form.

When, after entering the site, the visitor remains in the site beyond the reasonable time for making known these terms and conditions; making use of any service; or leaving it to re-enter any other session, it is understood that he has accepted and given positive consent to the content of this text as a whole, assuming the obligation to respect this provision.

Consequently, all visits, as well as all transactions and transactions that the user makes on the site, including their legal effects, will be governed by these rules.

The terms and conditions contained in this instrument shall be understood as an integral part and shall apply to all operations which are carried out or carried out through the site, between the visitors "users" and the administration of captivarpatagonia, or by any of the other companies or companies whose products or services are offered on the site, to which they shall be referred indistinctly to as "tourist service providers," "the companies," the "supplier" or the "supplier" undertaking. ".

In addition to these terms and conditions, each service or product may, where appropriate, provide for particular terms and conditions to which those who make use of such services or acquire such products must be subject. these documents may complement, amend or delete part of the provisions of this regulation, and in such cases should be as provided for in the former. the acceptance of the particular terms and conditions in relation to each service or product offered is an essential condition for their recruitment through captivarpatagonia.

2. user status.

(a) personal information
For the acquisition of user quality, the only acceptance (in accordance with the forms provided for in point 1.) of the general terms and conditions, and the individuals willing or available to the site, is sufficient. however, for the use of certain services, or the acquisition of certain products is established as a requirement, the prior registration of the user.

(b) the legal capacity of users.
The services covered by captivarpatagonia may be accessed and used only if, under the legislation in force in their place of residence, they are able to give their consent to the conclusion of contracts. those who, under the legislation in force, do not have such capacity, may make use of the site only through their legal representatives, who shall be held responsible for all acts carried out for the benefit of the persons unable to do so.

In the case of acting on behalf of a legal person, the user must have sufficient powers to hire on behalf of the entity invoked and to bind it in the terms of this document. if the user does not have or acts in excess of such powers, it shall be understood that he or she has also committed himself or herself.

3 publications
The tourist services displayed on the site are provided by a variety of service providers, such as hotels, motor transport companies, car tenants, tour guides, insurance companies, etc. the prices, availability, conditions of delivery, promotions and offers, relating to a particular service, may vary from one supplier to another. solyplayareps makes its greatest efforts to keep up to date and in effect the data relating to each product and / or service, however, while suppliers constitute third parties outside the site, it may be the case that a supplier changes the characteristics of any of its product / s or service / s, and delays in communicating this circumstance to sun and playareps. this is why the consultation information provided by the site should be used only as a supplementary reference guide, and the user should in all cases confirm the data displayed on the site by contacting directly with captivarpatagonia.

4. operatoria del sitio

(a) procedure for making reservations:
Once the user has registered, he or she will be able to make booking requests for the various tourist services offered. to make a booking order the user must complete the booking form available in each service, by entering all the data that is requested in the service, such as travel date, number of persons, accompanying identification data, etc. once the form is completed, and after you have read and accepted the specific conditions of each of the reserved services, the user must send the booking request by pressing the send or accept button that will be displayed on the screen of your internet browser.

Once captivarpatagonia receives the booking request, it will process the order within 48 hours and will inform the user by email or telephone of the confirmation of the reservation.

The reservation shall not be considered to have been made until the site has reconfirmed it. if captivarpatagonia did not confirm the reservation within 48 hours. on receipt of the request for a reservation, it should be understood that the reservation has been rejected.

Where the booking order is confirmed by captivarpatagonia it shall remain in force, and shall assure the user of the availability of the reserved service, for as long as each service provides in its particular conditions. in all cases the validity of the reservation shall be subject to the effective contracting of the service concerned by the user. if the user does not contract the service at the minimum time required by each service provider, the reservation will be terminated, and the services affected by the reservation will therefore be released and offered to the general public. in the same sense the change of dates or modalities of the services affected by the reserve shall be in accordance with the forecasts set by the provider under the particular conditions of the services.

(b) the procedure for acquiring or hiring a service: captivarpatagonia makes it possible for users to complete the entire process of purchasing or contracting the tourist services offered, in a simple and fully online manner. the user who wishes to hire a particular service must complete the procurement form available in each service, by entering all the data requested in the service, such as date of travel, number of persons, accompanying identification data, etc. once the form has been completed, and after having read and accepted the specific conditions for each of the services contracted, the user must indicate the means of payment by which he will pay the amounts for the services requested. finally the user will have to send the request for recruitment by pressing the send or accept button that will be displayed on the screen of your internet browser.

Once the request for recruitment is captivated, it will check the availability of the services and process the order within 48 hours. by email or telephone to the user on such availability.

The procurement shall not be considered to have been carried out until the captivarpatagonia does not confirm the availability and the payment of the services contracted by the user is positively credited. if captivarpatagonia does not confirm availability within 48h. on receipt of the request for recruitment, it should be understood that the procurement has been rejected.

Where the availability of the services requested is confirmed by the site, the user shall make the payment for the amounts of all the services contracted within 48 hours. of received the confirmation of availability by solyplayareps. the user shall cancel the amounts by the means of payment indicated in the application for procurement. if, for any circumstance, it decides to make the payment through a means other than that indicated in the application, it must make this circumstance known to solyplayareps, who may have the transaction cancelled, or alternatively maintain the transaction by requiring payment of the price difference that may exist according to the means of payment used.

(c) means of payment: the amount of the tourist services that are contracted through the site may be cancelled by different payment alternatives, which the user must indicate in his or her application for a contract.

These means are, without prejudice to the fact that they are not invariably available for each and every service offered in avantrip, the following:

Credit cards: services for the collection, processing and reconciliation of transactions made by credit cards are carried out by third-party operators of electronic transactions or payment gateways. those operators do not belong to, or are under their control, solyplayareps. the user who chooses to pay for the services contracted by credit cards shall accept the terms and conditions of the services provided by the third operator.

The user recognizes and accepts that: 1.- transactions made with credit cards, are operated by third parties other than captivarpatagonia. 2.- the payment operation as a whole is carried out outside the systems of the site, therefore, solyplayareps does not access, process, or store any financial data linked to the user. 3.- solyplayareops will not be responsible for the incidences or disadvantages of this means of payment. 4.- the choice of this means of payment may involve additional administrative costs and interest. 5.- the issue of payment vouchers shall be carried out by third-party operators of electronic transactions. 6.- until the payment operator reports the successful completion of the transaction, solyplayareps will not have the amount for the services contracted to be cancelled.

Bank deposit: users may also choose to cancel the amounts for services contracted by bank deposit, or atm (atm), to the account and bank indicated in the travel confirmation.

captivarpatagonia will only have to cancel the amount corresponding to the services contracted, once the bank deposit is successfully validated. the validation or accreditation times of the deposit depend on the bank / s involved in the operation. if the deposit has not been credited within a reasonable period of time in accordance with the circumstances of the case, the user must initiate the claim process with the banking institution, for which he must keep at all times the deposit voucher delivered by the bank or issued by the atm.
In case of sign it does not freeze price and in case of cancellation without due justification it will have no refund.
Bank transfer / pagomisaccounts / atm: payments for the tourist services contracted may also be paid by bank transfer, or by atm (atm), in favour of captivarpatagonia, to the account and bank indicated in the service contract form.

The site will only have to cancel the amount for the services contracted, once the transfer of the funds is successfully validated. the validation or accreditation times of the transfer depend on the bank / s involved in the operation. if the transfer has not been credited within a reasonable period of time in the light of the circumstances of the case, the user must initiate the claim process with the banking institution, for which he must keep at all times the electronic fund transfer voucher delivered by the bank or issued by the atm.

(d) payment currency all payments due under the services contracted must be made in the equivalent amount in legal tender in the republic on the day of payment.

(e) billing: after the user has credited the payment of the services contracted, captivating patagonia will issue the corresponding invoice.

(f) additional information where a user wishes to obtain more information, on a particular package, destination, flight, accommodation or any other tourist product or service, may do so by using the contact mail on the site, or by telephone.

Received the consultation, captivarpatagonia will contact the applicant user, responding to your consultation.

5. general conditions of the tourist services contract

Without prejudice to any other provision contained in this text, solyplayareps informs users that under resolution 256 / 2000 of the national tourism secretary, the contracting of tourism services would be in accordance with the following conditions:

(2) ALL AMOUNTS PAID BEFORE THE FINAL CONFIRMATION OF THE SERVICES ARE RECEIVED AS A RESERVE. THE FINAL CONFIRMATION OF THE RESPECTIVE SERVICES AND PRICES SHALL TAKE PLACE WITH THE ISSUANCE OF TICKETS AND / OR SERVICE ORDERS AND THE CORRESPONDING BILLING. 3) THE CREDIT TRANSACTIONS SHALL MEET THE OWN REQUIREMENTS SET FOR THEM. THE PERSON CONCERNED MUST COMPLETE THE PAYMENT OF THE BALANCES WITHIN THE TIME LIMITS AND CONDITIONS LAID DOWN IN THE PROCUREMENT.

THE PRICES INCLUDE: ACCOMMODATION IN THE HOTELS MENTIONED ON THE ITINERARIES OR OTHERS OF EQUAL OR HIGHER CATEGORY, OCCUPYING SIMPLE, DOUBLE, TRIPLE ROOMS, ETC. ACCORDING TO CHOSEN RATE, WITH PRIVATE BATHROOM AND TAXES. MEALS AS INDICATED IN EACH OPPORTUNITY. VISITS AND EXCURSIONS MENTIONED. TRANSFERS TO AND FROM AIRPORTS, TERMINALS AND HOTELS, AS INDICATED. THE EXPECTED NUMBER OF DAYS OF ACCOMMODATION TAKING INTO ACCOUNT THAT THE HOTEL ACCOMMODATION DAY IS CALCULATED FROM 15: 00 AND ENDS AT 12: 00 THE FOLLOWING DAY, REGARDLESS OF THE TIME OF ARRIVAL AND DEPARTURE AND THE FULL OR SPLIT USE OF IT. THE DURATION OF THE TOUR SHALL BE INDICATED IN EACH CASE BY TAKING AS THE FIRST DAY, THE DAY OF DEPARTURE AND AS THE LAST INCLUDING THE DAY OF DEPARTURE FROM THE DESTINATION, REGARDLESS OF THE TIME OF DEPARTURE OR ARRIVAL ON THE FIRST DAY OR THE LAST DAY.

(1) EXTRAS, DRINKS, LAUNDRY, TIPS, BOARDING FEES, SERVICE FEES, IVA AND OTHER TAXES, CURRENT AND / OR FUTURE, OR ANY SERVICE WHICH IS NOT EXPRESSLY INDICATED IN THE ORDER OF SERVICE ISSUED BY THE TRAVEL AGENT. (2) STAYS, MEALS AND / OR ADDITIONAL EXPENSES OR DAMAGES CAUSED BY CANCELLATIONS, DELAYS IN THE DEPARTURE OR ARRIVAL OF THE MEANS OF TRANSPORT, OR FOR UNFORESEEN REASONS OUTSIDE THE COMPANY. (3) FOOD ON THE ROAD, EXCEPT THOSE WHICH WERE EXPRESSLY INCLUDED IN THE PROGRAMMES. (4) COSTS AND INTEREST IN THE OPERATIONS TO BE MADE AVAILABLE TO CREDIT.

LIMITATIONS ON THE RIGHT OF STAY: THE COMPANY RESERVES THE RIGHT TO HAVE THE TOUR LEFT AT ANY POINT OF THE TOUR A PASSENGER WHOSE CONDUCT, WAY OF ACTION, STATE OF HEALTH OR OTHER SERIOUS REASONS IN THE OPINION OF THE COMPANY CAUSES DANGER OR INCONVENIENCE TO THE OTHER PASSENGERS OR MAY CAUSE THE SUCCESS OF THE TOUR OR THE NORMAL DEVELOPMENT OF THE TOUR TO BE UNDERMINED.

documentation: for travel abroad it is necessary to comply with the legislation in force in each case. it is an inexcusable responsibility of the agency to report reliably and in sufficient advance on the requirements required by the migration, customs and health authorities of the destinations included in the tour, and it is the exclusive responsibility of the passenger to have the personal documentation required by the above-mentioned authorities.

(2) in the case of withdrawal of credit transactions, the amounts paid for report, administrative expenses, sealed expenses and interest shall not be reimbursed. (2) in the case of withdrawal which affects services contracted in firm by the agency, the reimbursement of such services shall be subject to the contractual conditions under which the respective companies provide their services. in all cases of return, the agency may retain the price of the expenses incurred plus the commission of 10% of the services contracted with third parties.

NON-REGULAR TRANSPORT OR CHARTER: THE PROVISIONS OF THE PRECEDING POINT APPLY. WITHOUT PREJUDICE TO THIS, IN SUCH CASES ONLY THE PROPORTION OF THE PRICE FOR LAND SERVICES (HOTEL, PENSION, EXCURSIONS) DETERMINED BY THE ORGANIZER IN ACCORDANCE WITH THE MANNER IN WHICH SERVICE PROVIDERS OPERATE SHALL BE REINTEGRATED. IN ORDER FOR THIS CLAUSE TO BE VALID, THE QUALITY OF THE TRANSPORT MUST BE DETERMINED IN THE FIRST DOCUMENT TO THE PASSENGER.

CESSION AND TRANSFER: THE RIGHT CONFERRED ON THE CUSTOMER BY THE TOURIST SERVICES CONTRACT MAY BE TRANSFERRED OR TRANSFERRED TO OTHER PERSONS UP TO 30 DAYS BEFORE THE DATE OF DEPARTURE, PROVIDED THAT THE REQUIREMENTS OF THE CARRIER, THE HOTEL OR SERVICE PROVIDER DO NOT OBJECT. IN CASES WHERE PASSENGERS ARE OF DIFFERENT AGES (MAJORITY - MINOR), THE PRICE SHALL BE ADJUSTED ACCORDING TO THE RATES. IN ALL CASES OF TRANSFER OR TRANSFER, THE UNDERTAKING MAY RECEIVE AN OVERPRICE OF 10% OF THE AGREED AMOUNT.

(1) the company expressly declares that it acts as an intermediary in the reserve or contracting of the various services linked and included in the respective tour or reservation of services: hotels, restaurants, means of transport or other providers. notwithstanding this, the responsibilities of the company, whether it acts as an organizer or an intermediary of travel, shall be determined in accordance with the provisions of the international convention on the travel contract approved by law no 19.918. (2) the company shall not be held responsible for the facts which occur by fortuitous case or force majeure, climatic phenomena or events of the nature that occur before or during the development of the tour that prevent, delay or in any way impede the full or partial execution of the benefits committed by the company, in accordance with the provisions of the civil code.

(1) THE COMPANY RESERVES THE RIGHT, FOR TECHNICAL OR OPERATIONAL REASONS, TO FULLY OR PARTIALLY ALTER THE DAILY ORDER AND / OR THE SERVICES THAT MAKE UP THE TOUR, BEFORE OR DURING THE PERFORMANCE OF THE TOUR. (3) THE COMPANY MAY CANCEL ANY TOUR WHERE ANY OF THE CIRCUMSTANCES PROVIDED FOR IN ARTICLE 24 OF DECREE NO 2182 / 72 ARE SET UP. (4) ONCE THE TRAVEL, SUSPENSION, MODIFICATION OR INTERRUPTION OF THE SERVICES BY THE PASSENGER HAS BEGUN, IT SHALL NOT GIVE RISE TO ANY CLAIM, REFUND OR RETURN.

ARBITRATION CLAUSE: ANY QUESTION ARISING ON THE OCCASION OF THE CONCLUSION, COMPLIANCE, NON-COMPLIANCE, EXTENSION OR TERMINATION OF THIS CONTRACT MAY BE SUBMITTED BY THE PARTIES TO THE DECISION OF THE ARBITRAL TRIBUNAL OF THE ARGENTINE ASSOCIATION OF TRAVEL AND TOURISM AGENCIES AND / OR ARBITRAL TRIBUNALS OPERATING ON THEIR REGIONAL LEVEL. IN THE EVENT OF THE SUBMISSION OF THAT JURISDICTION, THE CONTRACTING PARTIES ARE SUBJECT TO AND ACCEPTED ALL THE CONDITIONS LAID DOWN BY THE RULES OF THE ARBITRAL TRIBUNAL.

RULES OF APPLICATION: THE PRESENT CONTRACT AND, WHERE APPROPRIATE, THE PROVISION OF SERVICES SHALL BE GOVERNED EXCLUSIVELY BY THESE GENERAL CONDITIONS, BY LAW NO 18,829 AND ITS REGULATIONS AND BY THE CONVENTION OF BRUTALIZATION ADOPTED BY LAW NO 19,918. THE PRESENT GENERAL CONDITIONS TOGETHER WITH THE REMAINING DOCUMENTATION TO BE PROVIDED TO PASSENGERS SHALL FORM THE TRAVEL CONTRACT ESTABLISHED BY THE SAID CONVENTION.

6. exclusion of liability from the site.
It is a site for the promotion, dissemination and marketing of services of multiple tourist providers. the activities of captivating patagonia are limited to the combination and intermediation in the reserve or contracting of tourist services of different kinds; as well as the organisation of travel of an individual or collective nature, excursions or the like, with or without the inclusion of all the services of the so-called "a forfait" travel, in the country or abroad.

7. period of validity of the offer and price.
The prices of the products and services available on the site, as long as they appear on the site, shall only be valid and applicable on the site and may be subject to amendments. the administration of solyplayareps may modify any information contained in this site, including that related to products, services, prices, stocks and conditions, at any time and without notice.

8. use of personal data registered on the site.

As most widely stated in the privacy policy, the personal data of the users referred to in these terms and conditions will aim to improve the information and marketing work of the products and services provided. under no circumstances captivating patagonia will disclose or share financial information concerning users.

9. system or database violations.
Any action or use of devices, software, or other instruments to interfere with the activities and operation of captivating patagonia, as well as with the offers, descriptions, accounts or databases of avantrip is unlawful. any interference, attempt or activity that violates or is contrary to the laws on intellectual property rights, security of systems, and / or the prohibitions provided for in this document shall make the person responsible for the relevant legal actions and the penalties provided for by this agreement.

10. intellectual property
The content of the web pages relating to the services of captivating patagonia, as well as information; trademarks; trade names; designations; data; texts; graphics; images; pictures; audio; videos; logos; icons; software; databases; and files, are owned by captivating patagonia and by suppliers authorized for use on that site and are protected by international copyright laws and treaties, trademarks, patents, models and industrial designs. the abuse and the total or partial reproduction of such content are prohibited, unless the express and written authorisation of solyplayareps is granted.

11. availability of the site
Captivating patagonia makes its best efforts to maintain and improve the quality of its services, however it does not guarantee the continued and uninterrupted access and use of its site. the system may eventually not be available due to technical difficulties or connectivity failures, or any other circumstances outside the site; in such cases, it will be sought to re-establish it as quickly as possible without any liability being charged.

Captivating patagonia does not guarantee the accuracy of the information and data on the site, it will not be responsible for any error or omission contained in your website. in no case shall the site be responsible for the proper provision and safety of products and services provided by third parties.

15. access to services.
Without prejudice to the obligation to comply with these terms and conditions, the services and content offered on the site are freely accessible by users.

Free access does not include internet connection facilities. in no case solyplayareps, will provide users with the connectivity necessary for them to access the internet. the availability of the necessary technical means to access the internet will be on the exclusive account, charge and responsibility of each user.

Captivating patagonia reserves the right to modify, change, add, or remove access conditions at any time, which will be published on the site. in addition, the site (s) providing undertakings may temporarily change the policy of rates, reserves, and / or discounts of their products or services on the basis of promotions, and these changes are effective once published on the site, and remain in force until the date of their completion or modification according to what happens first.

16. changes and modifications

Captivating patagonia may make any changes and modifications that it considers appropriate to its own discretion, on these terms and conditions, at any time and without notice, only the publication on the site of the modified terms being sufficient. all amended terms shall enter into force on the day following their publication. within 3 (three) days of the publication of the amendments made, the user shall communicate the rejection by e-mail; in that case the link will be dissolved and the user will be disable as a user.